On the next page youll see the refund amount simply select refund the buyer. It looks like ebay is going to let her get away with this.
Ebay sellers be aware when a buyer files credit card dispute through paypal paypal reverses payment for item to card holder buyer ends up with both full refund item.
How to get a refund on ebay and keep the item.
A buyer has opened a not as described case against me.
Her reason is because she doesnt want to.
Managed payments sellers can offer buyers full or partial refunds up to 90 days after the original transaction date.
Ebay paypal policy does not require buyer to show proof that item is returned to seller.
Its automatic and covers your purchase price plus original shipping on eligible purchases.
Any input would be appreciated.
Our ebay money back guarantee applies to virtually everything on our site and theres no extra fee for coverage.
Go to your returns dashboard opens in new window or tab.
If the buyer filed a snad return not as described you have to authorize the return for a refund and because you have a no return policy you have to provide a return shipping label or let ebay know that you want ebay to issue the label.
How to issue a full refund.
If a buyer wants to return an item within a sellers return window or they received an item that doesnt match the listing the buyer needs to submit a request to return the item.
To issue a full refund.
Ebay is only required to give you 3 days to respond to the return request.
I have offered a refund but she refuses to return the item.
Your no returns policy only applies to buyers remorse.
If you dont authorize the return request and send or promise a return label the buyer escalates to ebay and you get an unresolved case strike limited to 2 per year.
Ebay charges you for the label at inflated prices.
Select view return details beside the item.
It usually takes 3 to 5 business days for a paypal refund to go through.
Follow these steps to get your refund.
Select give a full refund and then continue.
Once the seller receives the item back from you or once theyve agreed to refund you and let you keep the item they have 2 business days to issue your refund.
The seller should address the buyers concern and offer a solution such as accepting a return or offering a replacement or refund.
I dont understand how that can be.
If they simply changed their mind or ordered the wrong item who pays for return shipping is determined by your return policy.
Get the item you ordered or your money backits that simple.
When they do youll receive an email letting you know.
You got lucky on the 5 days.
If you are unconvinced it might make sense to get the return back inspect it and go from there.
If the buyer convinces you they are you should refund and either reimburse the return shipping or just let the buyer toss the stuff out.
Offer a refund as a managed payments seller.
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